Frequently Asked Questions

Q1: How long will it take to receive my order?

A: We require 1 business day for order handling and 2-6 business days for transit. Most customers receive their items within 3-7 business days.

Q2: What are the shipping costs?

A: We offer a transparent flat-rate shipping fee of $6.99 USD for all domestic orders within the United States.

Q3: Do you ship internationally?

A: Currently, we exclusively serve the United States market to ensure the highest standards of delivery speed and reliability.

Q4: How can I track my package?

A: Once dispatched, you will receive a tracking number via email. You can use this on our Order Tracking page or directly on the carrier’s website (USPS, UPS, or FedEx).

Q5: What is your return policy?

A: We offer a 30-day return window from the date of delivery. Items must be in original condition: unworn, unwashed, and with all tags attached.

Q6: Are there any restocking fees?

A: No. We do not charge any restocking fees for eligible returns. Your satisfaction is our priority.

Q7: When will I receive my refund?

A: Refunds are processed within 7 business days after we receive and inspect your returned item. The credit will be sent to your original payment method.

Q8: Are these items dropshipped?

A: Absolutely not. Ladymodestore is a self-manufacturing brand. We design, produce, and quality-check every hoodie and shirt in-house before shipping.

Q9: Can I modify or cancel my order?

A: Due to our fast 1-day handling, please contact us within 60 minutes of purchase to request any cancellations or changes.

Q10: What if I receive a damaged item?

A: If your item arrives with a defect, please email support@ladymodestore.shop with a photo immediately. We will send a replacement at no extra cost.

Contact Logistics Support

Website: https://ladymodestore.shop/

Email: support@ladymodestore.shop

Operating Hours: Mon - Fri | 9:00 AM - 5:00 PM (EST)